Handling Time: All orders are typically processed and dispatched within 1–3 business days (Monday – Friday).
Please note that customized items or high-demand sleep solutions may require an additional 2-4 days for preparation.
If you need to change your address or cancel an order, please contact us within 12 hours of placement.
We use reliable international carriers to ensure your Slumbelry products arrive safely.
*Total Delivery Time = Handling Time + Transit Time.
Shipping fees are calculated at checkout based on the destination and package weight.
For US customers, most orders under $800 are duty-free. For other regions, import duties or VAT are the customer’s responsibility and are determined by your local customs office.
Once your order is shipped, you will receive an email with a tracking number and a link to track your package's journey.
Please allow 24-48 hours for the tracking information to update in the carrier's system.
If your package is marked as delivered but you haven't received it, please contact us. We will work with the carrier to investigate and offer a replacement or refund if the loss is confirmed.
Email: support@slumbelry.com
Operating Office:
Yunnan Jinyi Changlin International Trading Co., Ltd.
Room 113, Haimengdao, 1st Floor, Building 11, Yunshang Town, University City, Chenggong District, Kunming City, Yunnan Province, China
Sleep Deeper. Live Better.
Secure & Private. Only for our reply.
