Frequently Asked Questions

We process and ship within 1–3 business days (Mon–Fri). Custom or high-demand items may need an extra 2–4 days.

After that:
• US & Canada: 7–15 business days
• Europe & UK: 8–18 business days
• Other regions: 10–25 business days

Total time = processing + transit. Tracking info takes 24–48 hours to show up after shipment.

You'll receive a tracking number by email once your order ships. Give it 24–48 hours to update in the carrier's system. If tracking hasn't updated after that, contact us at support@slumbelry.com.

Within 12 hours of placing your order, yes — contact us and we can update the address or cancel. Once an order has been processed and shipped, we can't cancel it. You'll need to go through our return process once you receive it.

Depends on where you live:
• US: Most orders under $800 are duty-free
• Other regions: Import duties, VAT, and related taxes are the recipient's responsibility, collected by your local customs when the package arrives

We ship DDU (Delivered Duty Unpaid). Our shipping cost doesn't include duties.

15 days from when you received the item. To return:
• Item must be in donatable condition — clean, structurally sound, free of stains, makeup, pet dander, tears, or persistent odors
• The sewn-in care/law label must stay attached to the inner core
• Contact us first — we need to give you a return authorization and prepaid shipping label. Don't ship anything back without authorization.

You're welcome to unbox and sleep on your pillow before deciding.
See our Return & 15-Day Risk-Free Trial Policy for full details.

It depends on the reason:
• Quality issue / wrong item / damage: We cover it, or if you prefer a no-return refund, we'll do that
• Personal preference / change of mind: You cover return shipping and any applicable duties

Once we receive and inspect the item, you'll get an email confirmation. Refunds are issued to your original payment method within 48 hours. Your bank typically posts the credit within 3–5 business days.

Check your order on arrival. If something is wrong, contact us with a photo or video. We'll offer:
• Full refund to original payment method
• Free reshipment of the correct item
• Partial refund if you'd rather keep it

• Visa / Mastercard
• PayPal (you can also pay with American Express through PayPal)

All transactions are SSL-encrypted. We never store your full card details — all sensitive data is handled by our PCI-compliant payment partners, Airwallex and PayPal.

Unless stated otherwise, prices are in USD and do not include local taxes. Any applicable sales tax or VAT will be calculated and shown at checkout based on your shipping address.

Try these steps:
1. Double-check the card details
2. Check if your bank is blocking international transactions
3. Try a different payment method (PayPal often works when cards fail)
4. If it keeps failing, contact support@slumbelry.com

Both are cervical pillows, but different intensity levels:

NeckNest ($71.99):
• Deep contour, specifically designed for anti-snoring (5° forward neck tilt)
• Bamboo fiber cover (cooler, antibacterial)
• Arm rest groove for side sleeping
• Best for: people who already know they need cervical support, snorers, people with neck stiffness or arm numbness

Zeno ($69.60):
• Lighter contour, easier transition for first-time cervical pillow users
• Hex Mesh breathable cover
• More color options
• Best for: trying a cervical pillow for the first time, mild neck tension, people who want something easier to adjust to

It shouldn't feel oppressive. The 300g weight is distributed across the entire eye area using a dynamic pressure distribution system — not pressed directly onto the eyeballs. Think of it like a gentle hug for your face, not a weight on your head. If it feels too tight, adjust the strap. If pressure is uncomfortable, contact us for a return authorization.

No. Memory foam cores are not washable. Don't submerge or machine-wash. If you need to freshen it up, let it air out in a ventilated area for 3–4 hours. The cover is usually machine-washable — check the product tag.

Hand wash only. Use cold water and mild soap. Gently squeeze — don't wring or rub. The internal weighted filling (microbeads or weighted padding) is not removable, and machine washing will affect how it's distributed. Air dry, no dryer.

Most products have a light new-material smell. This is normal and fades:
• Memory foam: 1–3 days in a ventilated room
• Latex: 7–14 days in a ventilated space
• New fabric: 24–48 hours

If any smell causes discomfort or doesn't fade, contact us.

No. Slumbelry products are sleep wellness tools, not medical devices. We don't claim to diagnose, treat, cure, or prevent any disease or medical condition. Our products are designed around ergonomics, material science, and sleep research — to support healthy sleep habits through physical support and environmental optimization.

If you have a sleep disorder or medical condition, please consult a healthcare professional.

Our product design is grounded in:
• Natural cervical spine curvature (neutral spine alignment principle)
• Material science of memory foam and natural latex (pressure redistribution and active rebound)
• Circadian rhythm theory (temperature, light, sensory signals)
• Engineering principles of breathability and temperature regulation

We don't say "clinically proven" unless we have a specific, cited study. When we do cite research, we include the study name and journal.

Yes. Submit details via the Contact page selecting Wholesale to receive pricing and terms.