15-Day Risk-Free Trial | Day 1 Returnable
Real ergonomics. No 30-day lock-ins. Unbox it, sleep on it, decide naturally.
At Slumbelry, we stand for natural, restorative sleep guided by honest ergonomics. We believe that true physical alignment should never hide behind fine-print traps or unrealistic marketing promises.
The 15-Day Risk-Free Trial (Core Pillows)
- Every Night Counts (Day 1 Returnable): Unlike industry conventions that enforce a mandatory 30-day “lock-in” before allowing returns, we respect your body’s feedback. You are eligible to initiate an adjustment, exchange, or return from your very first night.
- 15 Calendar Days: The trial begins the exact day your shipment is marked as “Delivered” by the carrier and extends for 15 consecutive calendar days (ending at 11:59 PM ET on Day 15).
- Unboxed & Tested: You cannot determine ergonomic alignment without sleeping on it. You are fully welcome to unbox, sleep on, and experience the pillow in your natural sleep environment.
Trial Conditions & Donatable Standards
To keep this program sustainable and uphold the integrity of our hygiene standards, returns must meet the following honest criteria:
- Donatable Condition: Because our returned pillows are repurposed or directed to community charitable programs—never restocked as brand new—returned items must be clean and structurally sound. They must be free of stains, makeup, pet dander, tears, burns, and persistent odors (such as tobacco or strong perfumes).
- Original Care Labels: The sewn-in care and law label must remain attached to the inner core.
- Household Limit: The 15-Day Risk-Free Trial is limited to one returned or exchanged core pillow per customer, household address, payment method, phone number, or email address. Subsequent orders of the same item are considered final.
- Direct Purchases Only: This policy applies exclusively to verified orders placed via slumbelry.com. Items purchased via third-party channels or promotional liquidations are excluded.
Ergonomic Support & Free One-Time Exchange
Finding your precise cervical contour takes calibration. Much of sleep discomfort comes down to height misalignment rather than the pillow itself being wrong for you.
- Free Sleep & Fit Assessment: Before any return moves forward, our sleep specialists run a short assessment with you — how the pillow fits your body, and what is really going on with your sleep — and share a brief summary with practical next steps.
- Guided Adjustment Tests: Small tests often settle the question — for a contour pillow, sleeping on the other side or placing a folded towel underneath for two nights to check the height; for an eye mask, recalibrating the strap and the fit around the nose; for an inflatable travel pillow, adjusting the air level.
- One-Time Free Exchange: If the assessment shows the contour profile itself is fundamentally mismatched, you may request a free one-time exchange for an alternative model or height. Your 15-day trial will restart upon receipt of the exchanged item. Only one exchange cycle is permitted per customer.
Category-Specific Policies (Wearables & Accessories)
- Sleep Wearables (Weighted Eye Masks, Silk Eye Masks): Covered by our 15-Day Risk-Free Trial. If the fit or tension is unsuitable, you may exchange it once for an alternative size or style within 15 days of delivery. Due to intimate facial contact, unsealed masks are eligible for a one-time exchange only—not monetary refunds.
- Hygiene & Personal Care Items (Replacement Pillowcases, Extenders): Covered by our 15-Day Risk-Free Trial. If the item is unsuitable, you may initiate a return or exchange within 15 days of delivery, provided it meets the donatable condition standards above.
- Product Sets & Bundles: Sets follow the policy of their highest-tier component (for example, a silk sleep set containing an eye mask follows the 15-Day Risk-Free Trial). Complimentary hygiene add-ons included in a set are gifts: they are not separately returnable and do not need to be sent back with an exchange.
- Promotional & Clearance Items: Any merchandise tagged with “Final Sale” or “Clearance” at checkout is non-refundable and non-exchangeable.
Return Shipping & Fees
- United States (Continental 48 States): If an exchange or adjustment cannot resolve your discomfort, we provide a prepaid return shipping label. A flat inspection and environmental processing fee of $9.95 will be deducted from your total refund.
- Alaska, Hawaii, and International Orders: Customers are responsible for securing and paying for their own trackable return shipping. Duties, regional taxes, and original shipping fees are non-refundable.
- Refused Deliveries: Parcels refused at delivery (Return to Sender) are not part of the trial process; a $15 round-trip logistics fee will be deducted from any refund.
Step-by-Step Return Process
- Initiate Request: Contact our support team within your 15-day window, with your Order Number and Shipping Zip Code.
- Ergonomic Review: Complete a brief assessment detailing your sleeping posture, which contour height you tested, and the specific tension you felt.
- Photo Verification: Upload two clear photographs: (1) A full overhead photo of the pillow showing a clean surface. (2) A close-up of the attached care/law label.
- Label Issuance: Upon photo review (typically within 1 business day), your prepaid return shipping label will be generated.
- Shipment: Drop off the parcel at any authorized carrier facility within 7 days of label generation.
- Refund Disbursement: Once the item is received and inspected at our facility, refunds are issued to your original method of payment within 48 hours. Financial institutions typically require 3 to 5 business days to post the credit to your statement.
Contact Us & Return Center
Before sending any items back, please contact us to receive your return authorization and the most efficient shipping instructions.
