Last updated: June 26, 2026
At Slumbelry, your satisfaction is our priority. While we ship internationally from China, we are committed to providing a transparent and fair return process for our global customers.
Return Window: We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Our Solutions:
*Proof (photos/videos) is required for verification.
Certain situations are not eligible for a full return/refund:
For "change of mind" returns, please contact us to discuss a tailored solution.
Once we receive and inspect your return, we will notify you of the approval status. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund too.
Quality Issues: If the return is due to our error (defective/wrong item), Slumbelry covers all costs or offers a refund without requiring a return.
Non-Quality Issues: For returns due to personal preference, customers are responsible for the return shipping costs and any applicable customs duties.
We accept order cancellations within 12 hours of purchase. Once the order has been processed and shipped, we can no longer cancel it. In this case, please follow our return process after receiving the package.
Before sending any items back, please contact us to receive your return authorization and the most efficient shipping instructions.
support@slumbelry.com
Location: Building 11, Yunshang Town, University City
City/State: Chenggong District, Kunming, Yunnan 650500
Country: China
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