Return & Exchange Policy

Last updated: February 3, 2026

Thank you for shopping with us. Because all orders are shipped internationally from China, returns and exchanges involve significant logistics costs and customs procedures. To ensure fairness and clarity, please read our return and exchange policy carefully.

1. General Return Eligibility

We accept returns ONLY in the following situations:

1.1 Defective, Damaged, or Faulty Products

If your product arrives damaged, defective, or malfunctioning, please contact us within 7 days of delivery with:

Order number
Photos/videos of the issue
Description of the problem

Once verified, we will offer:

Full refund (no return required)
Partial refund
Free replacement shipment

1.2 Wrong Item Received

If you received an incorrect item, we will reship the correct product at no extra cost or offer a full refund.

4. Refund Without Return

We may offer partial refund, full refund, or reshipment without requiring a return. This depends on the specific situation and verification.

2. Non-Returnable Cases

We do NOT accept returns/exchanges for:

Change of mind / personal preference
No quality issue but not meeting expectations
Used / washed / altered items
Minor color differences
Size tolerance within +/- 1–3 cm
Damage caused by misuse
Clearance / promotional items
Unauthorized returns without approval

3. Exchanges

3.1 Exchanges Due to Personal Reasons

All shipping costs (return & reship) are the customer's responsibility.

3.2 Exchanges for Defective or Incorrect Items

No need to return the original item. We provide replacement or refund.

Process & Shipping Costs

5. Return Process

Contact support first
Provide evidence
Wait for approval
Return only after authorization

6. Return Shipping Cost

Quality issues: we cover cost or offer refund without return
Non-quality issues: customer covers all shipping
Customs/import taxes: customer’s responsibility during return

Timelines & Delivery Issues

7. Refund Processing Time

Refunds processed within 3–7 business days.

8. Order Cancellation

Orders can be canceled within 12 hours unless shipped.

9. Delivery Issues

Lost package: Replacement or refund.
Delivered but not received: Case-by-case handling.

10. Contact Us

Need help with a return or exchange? We're here to assist.

support@slumbelry.com

Response time: within 24 hours.

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